Privacy Policy

1. Introduction

FixKano ("we," "us," or "our") is an independent civic-technology platform designed to help residents document local issues by submitting reports that include photos, descriptions, and location information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application ("App") and associated services.

By using FixKano, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of data:

2.1 Personal Information

• Name or username
• Email address
• Account profile details
• Authentication information

2.2 Photos and Media

• Photos you select and upload
• Metadata contained in photos (e.g., GPS coordinates), if available

2.3 Location Information

We may collect:

• GPS coordinates extracted from photo metadata
  OR
• Location data granted via device permissions (if enabled)

Location is used only to identify the area of an issue being reported.

2.4 Device Information & Logs

• Device model
• Operating system
• IP address
• App activity logs
• Crash reports

2.5 Usage Data

• Features used
• Reports submitted
• App navigation patterns

3. How We Use Your Information

We use your information only for the following purposes:

• To allow you to submit issue reports
• To extract location details from selected images
• To create and manage your user account
• To improve app functionality and user experience
• To respond to technical issues or feedback
• To safeguard and maintain platform integrity

4. How We Share Information

We do not sell or rent your personal data.

We may share limited information only with:

4.1 Service Providers

Trusted third-party providers that help us operate the platform, such as:

• Cloud hosting providers
• Database services
• Analytics providers (if applicable)

They are required to protect your data and use it only for service delivery.

4.2 Legal Requirements

We may disclose data if required by:

• Court orders
• Law enforcement
• Applicable regulations

4.3 Community or Public Authorities

Only when you choose to submit reports that may be forwarded manually to relevant stakeholders for awareness.

5. Data Storage and Retention

• Reports, account information, and associated data are stored on secure servers.
• Photos and submissions are retained as long as your account is active or until you request deletion.
• We may retain certain logs for security, audit, or legal compliance.

When you delete your account, all personally identifiable information is deleted or anonymized.

6. Data Security

We take reasonable and industry-standard measures to protect your information.

Security measures include:

• HTTPS encrypted communication
• Secure server environments
• Access control and authentication
• Regular security evaluations

However, no system is completely secure, and users should exercise caution when submitting sensitive details.

7. Your Rights

Depending on your region (GDPR, CCPA, NDPR), you may have rights including:

• Access your personal data
• Correct your personal data
• Delete your account and data
• Request a copy of your data
• Withdraw permission for location access
• Restrict or object to certain processing

To exercise these rights, contact us at:
📧 support@fixkano.ng

We will respond within the legally required timeframe.

8. Children's Privacy

We do not knowingly collect personal information from children.

If you believe a child has submitted data, contact us immediately so we can delete it.

9. Third-Party Services

FixKano may integrate optional third-party services such as:

• Analytics
• Crash reporting
• Cloud storage

These third parties follow their own privacy policies.

We ensure they meet basic security and data protection standards.

10. International Data Transfers

Your information may be processed and stored outside your country, depending on our hosting provider. We take reasonable steps to ensure your data is protected according to this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be posted clearly within the App or on our website.

Your continued use of FixKano after updates indicates acceptance of the revised policy.

12. Contact Us

If you have questions, requests, or concerns regarding your privacy, please contact:

Fix Kano Digital Services

• 📧 Email: privacy@fixkano.ng
• 📧 Support: support@fixkano.ng
• 🌍 Website: https://fixkano.ng

---

Company Name: Fix Kano Digital Services
Last Updated: December 11, 2025
Version: 2.0